FAQ
Quick answers to common questions. Can’t find what you need? Email support@kendratrade.store.
When will my order ship?
Most orders ship within 1–3 business days. You’ll get a tracking email as soon as it leaves us. See our Shipping Policy.
Do you offer free shipping?
Yes — free standard U.S. shipping on orders of $85 or more.
Can I change or cancel my order?
Email us within 12 hours of ordering and we’ll do our best. Once an order ships, you can use our 30-day return process.
What is your return policy?
Unused items can be returned within 30 days of delivery for a refund, exchange or store credit. Exchanges get a free return label in the U.S. Full details.
My item arrived damaged or wrong. What do I do?
Sorry about that! Email a photo and your order number within 7 days of delivery and we’ll send a free replacement or full refund.
Is there a warranty?
Yes, every product has a 1-year quality guarantee against defects in materials and workmanship. Learn more.
How do I care for my bag?
Spot clean canvas with mild soap and cool water. Pouches and tea towels can be machine washed cold and line dried. Wipe waxed canvas with a damp cloth only.
Where do you ship?
We ship within the United States (including P.O. boxes and APO/FPO) and to Canada.
How can I contact you?
Email support@kendratrade.store — we reply within 1 business day, Monday–Friday.