Refund Policy

Clear, fair refunds — here’s exactly how they work.

When you’ll be refunded

Once your return arrives, we inspect it within 3 business days and email you whether it’s approved. Approved refunds are issued to your original payment method right away. Your bank or card issuer may take 5–10 business days to post the credit.

What’s refunded

• The full price you paid for the returned item(s), minus any discount applied to them.
• Original shipping charges are refunded only when the return is due to our error (damaged, defective or incorrect item).
• If you used our prepaid label for a refund, the $6.95 return label fee is deducted.

Partial refunds

Items returned used, damaged by the customer, missing parts or packaging, or sent back more than 30 days after delivery may receive a partial refund or store credit at our discretion, or be sent back to you at your cost.

Store credit

Choose store credit and you’ll get the full item value (no return label fee) as a digital gift card that never expires.

Order cancellations

You can cancel within 12 hours of placing your order for a full refund by emailing support@kendratrade.store. After that, your order may already be packed; if it has shipped, please follow our return process.

Late or missing refunds

If you haven’t received a refund 10 business days after our approval email, check your bank account again, then contact your card issuer. If you still need help, email us and we’ll trace it for you.

Price adjustments

If an item you bought is reduced in price within 7 days of your order, email us and we’ll refund the difference once per order (excludes flash sales, bundle deals and clearance).